Here are some of the most common questions that are asked. If your question is not listed here, please feel free to contact us and we'll get back to you as soon as we can!
Q: How quickly will I get my order?
A: Most of our items will come directly from the vendor. It typically takes 6-10 business days for orders to be delivered to US postal addresses. Some rural destinations may take longer.
Q: Do you ship internationally?
A: We are unable to ship internationally at this time.
Bloomz is currently shipping to:
- Customers within the United States and U.S. territories
- All US Military bases, APO/FPO
- Puerto Rico, Guam, and U.S. Virgin Islands.
Q: Can I upgrade my shipping?
A: We do not have an option for expedited shipping. We ship everything through USPS and depending on weight, it will ship first class or priority.
Q: I have a promo code. How do I use it?
A: You can apply your promo/discount code during checkout at the end in the field that states "Got a discount code? Click here!" and your discount will be applied to your order.
Q: Can I call to place my order?
A: Unfortunately at this time we are not able to process orders over the phone. However, if you are having trouble placing your order, please contact us and our customer care team will be happy to assist you.
Q: How do I check my order status?
A: You can track your order with the order confirmation email and tracking confirmation email that you receive. You will receive the order confirmation email immediately after placing your order successfully. You will receive the tracking confirmation email approx. 3-4 business days after placing your order - It may be in a link in the SHOP platform. Please be sure to check your spam or promotions folder for this email. If you think you misspelled your email, please get in touch asap through our contact us page.
Q: Do you accept returns?
A: Yes under the conditions outlined in our Returns Policy on-line. Please see our detailed instruction on our RETURNS page on-line. The customer is responsible for paying their own return shipping as is the standard in the industry amongst smaller boutique retailers.
We ask that all items are in original and resalable condition, meaning:
*Tags are still on the item
*Item is unwashed and unworn
For more info info and conditions, or to return an item, visit: https://www.BloomzBoutique.com/pages/returns
While every item is inspected for flaws before sending it to you, there may be times when there are damages to the item. In these cases, we ask that you contact us using our contact us on line portal with a picture of the damage so we can better take care of you. We must be notified of damages within 14 days of purchase or we are not able to process a damage after that point.
Q: Do I pay for return shipping?
A: Yes, you will pay to ship the item back to us (except in the case of damaged or faulty goods). This is the standard process in the Boutique industry. We offer a pre-paid label upfront for the customer to send back returns. Upon us receiving your items, we will deduct the postage cost off of the customers return amount.
Q: Can I cancel or modify my order?
A: If you would like to cancel or modify your order, please contact us immediately and we will do our best to accommodate your request. If your order has been processed and shipped, then we will be unable to make any cancellations or modifications for you and will advise of your next steps. For more info and conditions, visit : https://www.BloomzBoutique.com/pages/cancellations
Q: What should I do if I am missing an item in my delivery?
A: Some orders will come in separate shipments – due to the fact that the merchandise may be located in different warehouses. If you are missing an item, please contact us with your name, order number, and the name of the item that is missing. Our customer care team will help you resolve the issue as fast as possible.
Q: Do you charge sales tax?
A: We are required by state law to collect sales tax on any order shipped to your state if taxes are applicable. If you have any further questions or concerns, please contact your state Department of Revenue.
Q: I would like to exchange my item for a different color or size. How do I do this?
A: Exchanges on Bloomz BOUTIQUE items will be simply be a ‘return’ and you can order the new item of your choice. Bloomz ORIGINALS (made to order) items receive a credit for the return (see above) that can be used towards a new purchase. Contact us if you wish to order a Bloomz Originals item in a different size/color and we will also cover the shipping to facilitiate this.
For more info and conditions, visit : www.BloomzBoutique.com/Exchanges
Q: What form of payments do you accept?
A: We accept all major credit cards. You can also pay through Apple Pay, Paypal, and After Pay.
Q: Will my items shrink?
A: Be sure to check fabric content on-line prior to ordering and for later garment care. For any item with a Cotton (or natural fiber) component, you can expect minor shrinking. We recommend drying on low heat. Another tip is to turn clothing inside-out when washing and drying to prolong the life of the garment. We always suggest following the care label but especially for delicate items: to wash In cold and hang drying for best results (unless the care tag specifies otherwise).
Q: Are you sold in any stores?
A: No, we are only available online.
Q: Where can I find your sizing?
A: On every listing, we provide a size chart or information. We try our best to have as much detail about the item as possible so you can get a good idea of how it fits. On all of our women's items, we have listed the fit of the item and also the model fit so you can see how tall and what size each person is wearing.
Q: How do I get in touch with you if I have questions about my order?
A: Use the contact us portal on our website or Email us at: EmailBloomz@Gmail.com
Q: Do you share your information with third parties?
A: We do not share our customer list. We will add you to our email list to keep you informed of new arrivals, sales, announcements, etc.